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thinkVoIP Blog · Switching & Setup

Switching & Setup.

Migration checklists, rollout advice, and what actually changes when you replace a phone system.

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A gray plywood telephone backboard in a cluttered office storage closet. An old punch-down block and a beige carrier box are tangled in gray copper phone cable, and a manila tag tied to one cable is handwritten in pen: Alarm, do not disconnect. Boxes of copy paper, a ladder, a network switch, and a torn office chair fill the room behind it.
Switching & Setup

POTS Line Replacement: What Your Phone Provider Replaces, and What It Shouldn't Touch

Carriers are shutting off copper lines. Which ones your phone provider replaces, which ones your alarm company does, and how to find them all.

Wes Boggs 7 min read
A cluttered small-office desk with an empty chair pushed back and a dark cardigan draped over it. In the foreground a desk phone has a red line indicator lit. Behind it are stacks of paper, a monitor showing a spreadsheet, and a coworker at another desk further back.
Switching & Setup

Auto Attendants: How Deep to Go, and When You Don't Need One

How many menu levels an auto attendant should have, what breaks in a phone tree, and why most small offices are better off letting a person answer first.

Wes Boggs 8 min read
Red vintage telephone on dark background
Switching & Setup

How to Switch Phone Systems Without Losing a Day of Business

Switching phone systems doesn't have to disrupt your business. Here's the step-by-step process, including the parts most providers don't tell you about.

Wes Boggs 11 min read
Business professional using mobile phone for work calls
Switching & Setup

Why More Businesses Are Ditching Company Cell Phones

Company cell phones cost $60-80/user/month on top of your office phones. A VoIP mobile app and a $20 stipend do the same job for less.

Adam Holmes 3 min read