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Phone Systems

Every post we have filed under phone systems.

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A gray plywood telephone backboard in a cluttered office storage closet. An old punch-down block and a beige carrier box are tangled in gray copper phone cable, and a manila tag tied to one cable is handwritten in pen: Alarm, do not disconnect. Boxes of copy paper, a ladder, a network switch, and a torn office chair fill the room behind it.
Switching & Setup

POTS Line Replacement: What Your Phone Provider Replaces, and What It Shouldn't Touch

Carriers are shutting off copper lines. Which ones your phone provider replaces, which ones your alarm company does, and how to find them all.

Wes Boggs 7 min read
A cluttered small-office desk with an empty chair pushed back and a dark cardigan draped over it. In the foreground a desk phone has a red line indicator lit. Behind it are stacks of paper, a monitor showing a spreadsheet, and a coworker at another desk further back.
Switching & Setup

Auto Attendants: How Deep to Go, and When You Don't Need One

How many menu levels an auto attendant should have, what breaks in a phone tree, and why most small offices are better off letting a person answer first.

Wes Boggs 8 min read
VoIP desk phones lined up on an office desk
Buying Guides

Business Phone Systems: What Florida Companies Actually Need to Know

Most phone system guides are written by vendors. Here's what we've learned installing and supporting systems for Florida businesses.

Wes Boggs 9 min read